“. . Twitter . . . Really?” The power of social media for customer service.

My hat is off to Home Depot and their social media savvy customer service reps.

Recently the french doors they installed leaked, causing most of the newly purchased hardwoods in my house to buckle. I tweeted about my frustration with the leaky doors, and within 2 hours, Home Depot has contacted me via Twitter to research the problem.

Not only did they message me, but they actually gave me a specific name and number of a person to call to escalate my issue for faster resolution. Below is an image of the first of many “tweets’ the Home Depot and I had.

Tweets from Home Depot

Tweets from Home Depot

 
When I told my wife that the problem was being worked out she said “all because of Twitter . . . really?”
 
Really.
 
Many thanks to Stephanie at the Home Depot; my new “twitter friend”
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About AdamWaid

Adam Waid is a revenue marketer. With over 10 years of industry experience Adam is a strategic thinker who has a passion for producing revenue-generating results through solutions-driven marketing. Director of Customer Success at Pardot a Salesforce Company, Adam is focused on customer adoption, building scalable processes and programs, and delivering increased customer satisfaction and retention. Adam has a passion for ensuring Salesforce customers achieve the highest revenue possible using marketing automation. Adam is extremely active in the Atlanta marketing community. He was named 2014 Atlanta Interactive Marketer of the Year by AIMA; chairs the Marketing Automation group within the Atlanta Interactive Marketing Association (AiMA); organizes quarterly marketing automation meet-ups, teaches Digital Marketing courses, has written over 60 marketing blogs, 5 digital marketing eBooks, and speaks regularly at industry events.

5 responses to ““. . Twitter . . . Really?” The power of social media for customer service.”

  1. Sarah says :

    Adam, I like your new header so much! What kind of things will you be posting here vs. your other blog? We had a great time Tuesday, but we missed seeing you guys. Have a great day! Sarah

  2. adamwaid says :

    Thank you both! @Sarah – this blog will be more career focused with personal stories mixed in vs. my other blog that is strictly about my family.

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