“. . Twitter . . . Really?” The power of social media for customer service.

My hat is off to Home Depot and their social media savvy customer service reps.

Recently the french doors they installed leaked, causing most of the newly purchased hardwoods in my house to buckle. I tweeted about my frustration with the leaky doors, and within 2 hours, Home Depot has contacted me via Twitter to research the problem.

Not only did they message me, but they actually gave me a specific name and number of a person to call to escalate my issue for faster resolution. Below is an image of the first of many “tweets’ the Home Depot and I had.

Tweets from Home Depot

 

When I told my wife that the problem was being worked out she said “all because of Twitter . . . really?”

 

Really.

 

Many thanks to Stephanie at the Home Depot; my new “twitter friend”

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